Terms of Service
Effective Date: August 16, 2026
Welcome to The Print Shop. These Terms of Service govern your use of our website and your purchase or use of our printing, signage, branding, design, delivery, and related services.
By accessing our website, submitting an enquiry, requesting a quotation, placing an order, or using our services, you agree to these Terms of Service.
1. About Our Services
The Print Shop provides customized printing, signage, branding, design, fabrication, installation, and related services.
Our services may include, but are not limited to:
Digital and large-format printing
UV printing
3D signboards and 3D letters
ACP and acrylic signage
LED and illuminated signage
Number plates
Stickers and labels
Banners, flex, brochures, and promotional materials
Custom branding products
Signage installation
Graphic design and related services
Specific products, materials, specifications, prices, and timelines may vary according to the customer's requirements.
2. Website Use
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our website or systems
Upload malicious software or harmful files
Interfere with the operation or security of the website
Submit false, misleading, or unauthorized information
Use our website or content to infringe another person's rights
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
3. Quotes and Pricing
Prices displayed on the website or communicated through enquiries may be estimates unless specifically identified as a confirmed quotation.
A final quotation may depend on:
Product specifications
Dimensions
Materials
Quantity
Design requirements
Finishing
Installation requirements
Delivery location
Current material costs
A quotation becomes an agreed order only after the required confirmation and payment or other agreed commercial terms have been completed.
Unless specifically stated otherwise, applicable taxes, delivery, installation, or additional services may be charged separately.
4. Material and Price Changes
Printing and signage prices may change because of fluctuations in the cost of materials, including paper, ink, toner, vinyl, acrylic, ACP, LED components, flex media, and other production materials.
Any applicable price adjustment will be communicated before confirmation of the affected order where reasonably possible.
5. Customer Artwork and Information
Customers are responsible for providing accurate information and suitable artwork for production.
Before approving an order, customers should carefully check:
Spelling and wording
Logos and images
Colors
Dimensions
Quantity
Design layout
Contact information
Product specifications
Once artwork or specifications have been approved, The Print Shop may proceed with production based on that approval.
6. Copyright and Intellectual Property
Customers must have the necessary rights, licenses, or authorization to use any artwork, logo, photograph, text, trademark, or other material supplied to The Print Shop.
The customer is responsible for claims arising from unauthorized use of third-party intellectual property supplied by the customer.
Unless otherwise agreed, The Print Shop retains ownership of its own original designs, templates, layouts, photographs, branding materials, and other intellectual property.
7. Proofs and Approvals
Where a digital proof or design preview is provided, the customer is responsible for reviewing and approving it before production.
Production may begin after approval.
Changes requested after approval may result in additional design, material, production, or other charges and may affect the delivery timeline.
8. Custom Products
Many products sold by The Print Shop are made specifically according to customer requirements.
Because of their customized nature, such products may not be eligible for cancellation, return, or refund once production has started, except where required by applicable law or where The Print Shop agrees otherwise.
Please refer to our Refund Policy for further information.
9. Production Time
Estimated production times are provided based on the information available when an order is confirmed.
Production time may vary depending on the complexity, quantity, customization, material availability, design approval, and other requirements.
Unexpected circumstances may occasionally cause delays. We will make reasonable efforts to communicate significant delays to customers.
10. Delivery and Installation
Delivery and installation terms depend on the product and project requirements.
Delivery charges may apply separately unless included in the quotation.
For signage installation, the customer is responsible for ensuring that the installation site is reasonably accessible and ready for installation.
Additional charges may apply for special access, lifting equipment, scaffolding, difficult installation conditions, or other requirements not included in the original quotation.
Please refer to our Shipping Policy for additional delivery information.
11. Payment
Customers agree to pay the amount specified in the approved quotation, invoice, or agreed order terms.
Where credit or deferred payment has been specifically agreed, the applicable payment deadline will be stated in the quotation or invoice.
Failure to make payment within the agreed period may result in suspension of further work or services.
12. Order Cancellation
Cancellation requests should be made before production begins.
Once production, fabrication, printing, cutting, UV printing, or other customized work has started, cancellation may not be possible.
If cancellation is accepted after work has begun, costs already incurred may be deducted from any amount eligible for refund.
13. Product Variations
Minor variations in color, texture, material appearance, cutting, finishing, or dimensions may occur due to differences in materials, printing processes, screens, lighting, production equipment, and manufacturing tolerances.
For certain materials and printing processes, an exact match to an on-screen image or previous production may not always be possible.
14. Customer-Provided Materials
If the customer supplies materials, measurements, files, products, or other items for production, The Print Shop will use reasonable care when handling them.
However, we are not responsible for defects or inaccuracies originating from materials, measurements, or information supplied by the customer.
15. Website Content
We make reasonable efforts to keep website information accurate and up to date. However, product images, descriptions, specifications, availability, prices, and other information may change without prior notice.
Images shown on the website may be for illustration purposes and may not always represent the exact final product.
16. Third-Party Services and Links
Our website may contain links to third-party websites or services, including payment providers, social media platforms, mapping services, analytics services, or other external providers.
The Print Shop is not responsible for the content, availability, security, or privacy practices of third-party services.
Your use of third-party services may be subject to their own terms and policies.
17. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
18. Limitation of Liability
To the extent permitted by applicable law, The Print Shop will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable law.
19. Force Majeure
The Print Shop will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, fire, accidents, transportation disruptions, strikes, public disturbances, government actions, power interruptions, supplier delays, communication failures, or other unforeseen events.
20. Complaints and Dispute Resolution
If you have a concern regarding an order or service, please contact The Print Shop first so that we can attempt to resolve the matter promptly and fairly.
Nothing in these Terms is intended to remove or restrict any rights or remedies available to customers under applicable Nepalese law.
21. Governing Law
These Terms of Service are governed by the applicable laws of Nepal.
The Print Shop intends to operate its website and e-commerce activities in accordance with applicable Nepalese laws and regulations, including the Electronic Commerce Act, 2081, and applicable consumer-protection and privacy legislation.
22. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, website, business practices, or applicable laws.
The updated version will be published on this page with a revised effective date.
23. Contact Us
If you have any questions regarding these Terms of Service, please contact:
The Print Shop
Kuleshwor, Kathmandu, Nepal
Print | Signage | Branding
By using our website or placing an order with The Print Shop, you acknowledge that you have read and agreed to these Terms of Service.
